Overview
This page lists any current outages of, updates to, or resolutions for the e-prescribing network. Please check back regularly for the latest updates.
If you have questions or concerns, contact Support by using the Support Request Form or eSM Support Request Form or by calling 866-906-6300.
Monday, June 9 from 12:30am - 4:50am PDT
From 12:30am to 4:50am PDT on Monday, June 9, Kryptiq's Central ProdA Server encountered a communication error which caused problems for NEWRX and REFRES transmitted at that time. Customer on the ProdA server should check their eSM Console under Tracking - Error Messages for any Error Parsing Message notifications. Any transactions with those errors must be manually resent. We apologize for the inconvenience.
From Sunday, May 25 through Saturday, May 31 at ~ 11:00PM CDT, HEB pharmacies experienced application-related issues which affected electronic REFREQ functionality. During this time, HEB pharmacies were unable to send an electronic REFREQ if no response had been received from previous REFREQ transmitted for the same prescription. Because of the issue, HEB pharmacies were faxing refill request. HEB application engineers have resolved this issue.
Monday, June 2 ~10:37 AM:
UPDATE: Wal-Mart has communicated to SureScripts that they have successfully implemented the fix to stop faxed refill requests each time and electronic refill request was initiated.
Tuesday, May 27 ~4:08 PM:
Wal-Mart has informed SureScripts that each time their pharmacy system generates an electronic Refill Request it is also generating a FAX to the prescriber location. Please communicate to your prescriber network to expect an increase in Faxed Refill requests from Wal-Mart and that Wal-Mart is diligently working on a fix to be implemented no later than Friday May 30th.
Tuesday, May 8 ~9:42AM EDT to ~1:57PM EDT
From ~9:42AM EDT to ~1:57PM EDT SureScripts experienced connectivity issues with Drugfair Pharmacies. eRx Network and Drugfair network and application engineers resolved the connectivity issue. All electronic messages (NEWRX, REFRES, and REFREQ) are successfully transmitting to/from Drugfair Pharmacies at this time.
Sunday, May 4 9:00 PM - 12 PM PDT (Monday, May 5 12:00 AM - 3 AM EDT)
Kryptiq Support will perform general maintenance in the Kryptiq data center hosting the eScriptMessenger (eSM) Central Server on Sunday May 4 from 9:00 PM to 12:00 AM PDT (Monday May 5 12:00 AM - 3:00 AM EDT). During this maintenance period, Kryptiq eSM will not be available and clinics will not able to send electronic prescriptions.
Prescribers attempting to send prescriptions electronically may receive desktop flags stating the system is unavailable. The message may say "Error in Making Connection with the eSM Central : Unable to connect to the remote server" or "Internal Error in Central - An error has occurred while establishing a connection to the server.". This error message will appear on the Error Messages tab in the eSM Console as well. eSM Console Administrators may filter the error messages by the date to see a list of prescriptions that fail to send electronically during the maintenance period.
Prescribers should send prescriptions by phone or fax during this maintenance period, or wait until the connectivity to the eSM Central Server is restored to send prescriptions electronically. Kryptiq Support recommends that the eSM Administrator at your clinic run all the Tests on the Testing tab in the eSM Console after the maintenance is complete. The eSM Administrator may also send test prescriptions for test patients to verify that connectivity and functionality have been restored.
Please contact Kryptiq Support at 1-866-906-6300 if you need assistance, have questions or are experiencing any problems after the maintenance outage. Electronic Prescribing Network Status messages are always posted on the Kryptiq Support website at http://support.kryptiq.com/static/esm_network_status