**Electronic Prescribing Network Status**

Overview
This page lists any current outages of, updates to, or resolutions for the e-prescribing network. Please check back regularly for the latest updates.
If you have questions or concerns, contact Support by using the Support Request Form or eSM Support Request Form or by calling 866-906-6300. 

Saturday, March 13 - 8:00PM to 10:00PM Pacific: eSM Central Server Maintenance

On Saturday March 13th from 8:00 PM to 10:00PM PST (11:00 PM - 1:00 AM EST), Kryptiq will perform scheduled server maintenance on the Kryptiq eScriptMessenger (eSM) Central Servers. During this outage period, the Kryptiq eSM Central Servers for eScriptMessenger (eSM) will not be available and practices will not able to send electronic prescriptions or eligibility requests. Any electronic refill requests sent during this period may fail over to fax and will be sent to the provider's fax number on file.
 
Prescriptions sent during the outage will fail to reach the Kryptiq eSM Central Server and an error message will be returned to the provider, Eligibility requests sent during the outage will time out in the EMR and no eligibility will be processed. Medication History requests will timeout and medication history will not be added to the patient chart.
 
Prescribers attempting to send prescriptions electronically during the Maintenance period will receive a desktop flag stating; "Failed NewRX: Problem in sending NewRX message to Central". Prescriptions sent during the server outage will also appear on the Message Queue tab under Tracking in the eSM Admin Console. eSM Console Administrators may re-send these prescriptions from the Message Queue tab when the maintenance period is over. If they are not resent by the Administrator, they should be deleted from the Message Queue.
 
The eSM Administrator may also send test prescriptions or eligibility requests for test patients to verify that connectivity and functionality has been restored after the outage.
 
Please contact Centricity EMR Services by calling 1-888-436-8491 or via e-mail at CentricityEMRServices@ge.com if you need assistance, have questions or are experiencing any problems after the outage. Electronic Prescribing Network Status messages are also posted on the Kryptiq Support website at http://support.kryptiq.com/static/esm_network_status.

Saturday, March 13 - 7:00PM Pacific through ~7:00AM Pacific on Sunday, March 14th. Surescripts network maintenance in Production

Surescripts will perform scheduled network maintenance in Production from 7:00PM Pacific / 10:00PM EST on Saturday, March 13 through ~7:00AM Pacific / ~10:00AM EST on Sunday, March 14.  This maintenance window will be utilized to migrate Production message processing back to Surescripts’ primary data center.  This maintenance will deliver  significant capacity upgrades to accommodate future messaging volume growth.

During the maintenance, Surescripts will experience a full outage on the following Production systems:

·          Retail Pharmacy (VA – legacy SureScripts) Prescription Routing – NEWRX, REFREQ, REFRES, VERIFY, ERROR, etc;

·          Prescription History and Prescription Benefits (VA – legacy SureScripts) – RXHREQ, RXHRES, ELGREQ, ELGRES;

·          Prescription History Acute (formerly MEDS – legacy RxHub) – Specifically, participants will experience a loss of dispensed history.

Mail Order/PBM/Payer (MN – legacy RxHub) Prescription Benefits, Prescription History, and Prescription Routing will not be impacted by this maintenance.

During this maintenance, Surescripts will not be queuing messages for delayed processing.  Participants are responsible for planning alternate message delivery methods (i.e., fax or manual processing) or for determining whether to queue messages until the Surescripts system is once again online.

Thursday, March 4th 5:00PM - 9:00PM Pacific -- Wellpoint Maintenance

Wellpoint will be performing scheduled production systems maintenance. During this time, all transactions – Prescription Routing (Mail Order), Prescription Benefits, and Prescription History – to/from Wellpoint will not process successfully.

Friday, February 26th 9:00PM - 10:00PM Pacific -- Wellpoint Maintenance

Wellpoint will be performing scheduled production systems maintenance. During this time, all transactions – Prescription Routing (Mail Order), Prescription Benefits, and Prescription History – to/from Wellpoint will not process successfully.

Monday, February 22th - Kroger Pharmacy Connectivity Issue

Saturday, February 20th - eSM Server Scheduled Maintenance 8:00PM – 12:00AM Pacific.

We will be taking advantage of our monthly maintenance window on Saturday, February 20th from 8:00PM – 12:00AM Pacific. (11:00PM – 3:00AM Eastern) During this time all eSM clinics (2.0 and 3.x) may experience data flow and connectivity issues.

Thursday, February 10 - 10:00PM Eastern through Thursday February 11th - 2:00AM Eastern SureScripts (MN and VA) Maintenance

Wednesday, February 12 - 10:00PM Eastern through Thursday February 11th - 2:00AM Eastern SureScripts (MN and VA) Maintenance

Surescripts (MN and VA) will perform scheduled system and network maintenance in Production from 10:00PM EST on Wednesday, February 10 through 2:00AM EST on Thursday, February 11. 

While maintenance is conducted, Surescripts (MN and VA) expects to remain online – any outage would be brief.  If an outage occurs, possible affected Production systems include: Prescription Routing (Retail, Mail Order), Prescription History (Retail, Mail Order, PBM), and Prescription Benefits.

Sunday, January 31 - eSM Server Scheduled Maintenance 8:00PM – Midnight Pacific.

We will be taking advantage of our maintenance window on Sunday January 31st from 8pm – midnight Pacific. During this time all eSM products (2.0 and 3.x) will be affected. You may experience data flow and connectivity issues during this time period.

Monday, January 25-26 - Eaton Apothecary, Pharmacy Software Vendor Connectivity Issue

From 1:45PM EST (01/25) to 9:14PM EST (01/25), Surescripts (VA) encountered intermittent connectivity issues with Eaton Apothecary, pharmacy vendor.  NEWRX and REFRES messages that experienced connectivity issues were routed to fax for delivery to the pharmacy via Surescripts Fax Services.  REFREQ messages that experienced connectivity issues did not transmit. Eaton Apothecary application and network engineers have resolved this issue.  All electronic transactions (NEWRX, REFRES, and REFREQ) are successfully transmitting to/from Eaton Apothecary connected pharmacies at this time.

Monday, January 25-26 - Surescripts Fax Status Delays

Monday, January 25 - Wal-Mart connectivity issues - RESOLVED

Today (1/25), from ~9:14AM EST to 4:30PM EST, Wal-Mart, retail pharmacy chain, experienced intermittent connectivity issues.  During this time, NEWRX and REFRES messages sent to Wal-Mart pharmacies that encountered transmission issues were routed to fax via Surescripts Fax Services.  REFREQ messages were successfully transmitting during this time.  Wal-Mart network and application engineers resolved the issues.

Monday, January 25 - Eaton Apothecary Connectivity Issue

Eaton Apothecary pharmacies are currently encountering connectivity issues. NEWRX and REFRES messages sent to Eaton Apothecary pharmacies are being routed to fax via Surescripts Fax Services. REFREQ messages are transmitting from Eaton Apothecary pharmacies at this time. Eaton Apothecary application and network engineers are working to resolve this issue.

Monday, January 25 - SureScripts Fax Status Delays

Monday, January 25 - Walgreens Pharmacy intermittent Connectivity Issue

Walgreens, retail pharmacy chain, continues to experience intermittent connectivity issues at some of their retail locations. NEWRX and REFRES messages sent to Walgreens pharmacies are being routed to fax via Surescripts Fax Services.  REFREQ messages are transmitting from Walgreens pharmacies at this time. Walgreens application and network engineers are working to resolve this issue.

Monday, January 25 - MicroMerchant Intermittent Connectivity Issue

MicroMerchant, pharmacy software vendor continues to experience intermittent connectivity issues. Some NEWRX and REFRES messages are not being received at MicroMerchant pharmacies. REFREQ messages from MicroMerchant pharmacies are transmitting successfully at this time. MicroMerchant application and network engineers are working to resolve this issue.

Monday, January 25 - Wal-Mart connectivity issues

Wal-Mart, retail pharmacy chain, is experiencing intermittent connectivity issues.  NEWRX and REFRES messages sent to Wal-Mart pharmacies that encounter transmission issues are being routed to fax via Surescripts Fax Services.  REFREQ messages are successfully transmitting at this time.  Wal-Mart network and applications engineers are working to resolve the issues.

Saturday, January 23 10:00PM EST through ~10:00AM EST Sunday, January 24th: Scheduled Maintenance

Surescripts will perform scheduled network maintenance in Production from 10:00PM EST on Saturday, January 23 through ~10:00AM EST on Sunday, January 24.

The following message types WILL NOT route during this maintenance period:

Retail Pharmacy (VA) Prescription Routing – NEWRX, REFREQ, REFRES

Prescription History and Prescription Benefits (VA) – RXHREQ, RXHRES, ELGREQ, ELGRES

The following message type WILL route during this maintenance period:

Mail Order/PBM/Payer (MN) Prescription Benefits, Prescription History, and Prescription Routing

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