**Electronic Prescribing Network Status**

Overview
This page lists any current outages of, updates to, or resolutions for the e-prescribing network. Please check back regularly for the latest updates.
If you have questions or concerns, contact Support by using the Support Request Form or eSM Support Request Form or by calling 866-906-6300. 

On Sunday, May 20th at 9:00PM - 1:00AM Pacific Kryptiq will perform scheduled server maintenance on the Kryptiq eScriptMessenger (eSM) Central Servers. During this outage period the Kryptiq eSM Central Servers for eScriptMessenger (eSM) may not be available to process electronic prescriptions or eligibility requests. Pharmacy originating electronic refill request messages sent to clinics may fail over to fax and be sent to the fax number on file with SureScripts for the receiving prescriber.

New prescriptions and refill responses sent during the outage may fail to reach the Kryptiq eSM Central Server. If this occurs an error flag will be returned to the originating provider, their delegate, or the ePrescribing Manager depending on each clinic’s configuration. Eligibility requests sent during the outage may timeout in the EMR and not be processed. Medication history requests may also timeout and not be added to the patient chart.
 
Prescribers attempting to send new prescriptions or refill responses electronically during the maintenance period may receive an EMR flag stating: "Failed NewRx: Problem in sending NewRx Message to Network". Prescriptions sent resulting in this flag will also appear on the Message Queue tab under Tracking in the eSM Admin Console. When the maintenance period is over eSM Console Administrators may re-send these prescriptions from the Message Queue tab by selecting either the “Re-Send” or the “Send All” buttons. If they are not resent the Administrator should delete them from the Message Queue by selecting the “Delete” button for each script.
 
The eSM Administrator may also send test prescriptions or eligibility requests for test patients to verify that connectivity and functionality has been restored after the outage.
 
Please contact Centricity Support Services by calling 1-888-436-8491 or via e-mail at centricityisservice@ge.com if you need assistance, have questions or are experiencing any problems after the outage. Electronic Prescribing Network Status messages are also posted on the Kryptiq Support website at http://support.kryptiq.com/static/esm_network_status.

On Sunday, April 29th at 9:00PM - 1:00AM Pacific Kryptiq will perform scheduled server maintenance on the Kryptiq eScriptMessenger (eSM) Central Servers. During this outage period the Kryptiq eSM Central Servers for eScriptMessenger (eSM) may not be available to process electronic prescriptions or eligibility requests. Pharmacy originating electronic refill request messages sent to clinics may fail over to fax and be sent to the fax number on file with SureScripts for the receiving prescriber.

New prescriptions and refill responses sent during the outage may fail to reach the Kryptiq eSM Central Server. If this occurs an error flag will be returned to the originating provider, their delegate, or the ePrescribing Manager depending on each clinic’s configuration. Eligibility requests sent during the outage may timeout in the EMR and not be processed. Medication history requests may also timeout and not be added to the patient chart.
 
Prescribers attempting to send new prescriptions or refill responses electronically during the maintenance period may receive an EMR flag stating: "Failed NewRx: Problem in sending NewRx Message to Network". Prescriptions sent resulting in this flag will also appear on the Message Queue tab under Tracking in the eSM Admin Console. When the maintenance period is over eSM Console Administrators may re-send these prescriptions from the Message Queue tab by selecting either the “Re-Send” or the “Send All” buttons. If they are not resent the Administrator should delete them from the Message Queue by selecting the “Delete” button for each script.
 
The eSM Administrator may also send test prescriptions or eligibility requests for test patients to verify that connectivity and functionality has been restored after the outage.
 
Please contact Centricity Support Services by calling 1-888-436-8491 or via e-mail at centricityisservice@ge.com if you need assistance, have questions or are experiencing any problems after the outage. Electronic Prescribing Network Status messages are also posted on the Kryptiq Support website at http://support.kryptiq.com/static/esm_network_status.

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