**Electronic Prescribing Network Status**

Overview
This page lists any current outages of, updates to, or resolutions for the e-prescribing network. Please check back regularly for the latest updates.
If you have questions or concerns, contact Support by using the Support Request Form or eSM Support Request Form or by calling 866-906-6300. 

**9/2/2010 SureScripts Outage**

Surescripts is currently experiencing an outage  to mail order pharmacies starting at 5:38PM CDT (6:38PM EDT) on 09/02/2010.  This is impacting all message types for Eligibility, Medication History, and mail order Prescription Routing.  Surescripts network, systems administrators and application engineers are now working to resolved this issue.

Retail Prescription Routing (NEWRX, REFREQ, REFRES, VERIFY, ERROR), and Admin Console – are not impacted by this issue. 

Surescripts Scheduled Maintenance - Wednesday, September 1, 10:00PM EDT to 2:00AM EDT on Thursday, September 2.
While Production maintenance is conducted, intermittent connectivity issues may occur – any outage would be brief.   Production systems which may be affected are:

• Prescription Routing to Mail Order AND Retail Pharmacies  – NEWRX, REFREQ, REFRES
• Medication History and Prescription Benefits (MN) – RXHREQ, RXHRES, ELGREQ, ELGRES

Surescripts Scheduled Maintenance (MAJOR) - Wednesday, August 26, 10:00PM EDT to 4:00AM EDT on Thursday, August 26.

While this maintenance is conducted, Surescripts VA will experience 1 – 2 hour full outage on the following Production systems:

• Prescription Routing to Retail Pharmacy (VA)  – NEWRX, REFREQ, REFRES, VERIFY, ERROR, etc;
• Medication History (VA) – RXHREQ, RXHRES;

While Production maintenance is conducted, intermittent connectivity issues may occur – any outage would be brief.   Production systems which may be affected are:

• Prescription Routing to Mail Order Pharmacy (MN)  – NEWRX, REFREQ, REFRES, VERIFY, ERROR, etc
• Medication History and Prescription Benefits (MN) – RXHREQ, RXHRES, ELGREQ, ELGRES

Surescripts Scheduled Maintenance - Wednesday, August 4, 7:00PM Pacific (10:00PM Eastern) to 11:00PM Pacific (2:00AM Eastern)

Surescripts will perform scheduled network maintenance in the PRODUCTION environment from 10:00PM EDT on Wednesday, August 4 to 2:00AM EDT on Thursday, August 5.

While Production maintenance is conducted, intermittent connectivity issues may occur – any outage would be brief.  Affected Production systems are: Prescription Benefits, Prescription Routing (Retail and Mail Order), Medication History, and Admin Console.

Surescripts Scheduled Maintenance - Saturday, August 7, 7:00PM Pacific (10:00PM Eastern) to Sunday, August 8, 7:00AM Pacific (10:00AM Eastern)

Surescripts will perform scheduled network maintenance in the PRODUCTION environment from 10:00PM EDT on Saturday, August 7 to 10:00AM EDT on Sunday, August 8.

While the Production maintenance is conducted, intermittent connectivity issues may occur.  Affected Production services will be: Admin Console, Prescription Benefits, Prescription Routing (Retail and Mail Order), and Medication History.

 Surescripts Scheduled Maintenance - Wednesday, July 28, 7:00PM Pacific (10:00PM Eastern) to 11:00PM Pacific (2:00AM Eastern)

Surescripts will perform scheduled network maintenance in the PRODUCTION environment from 10:00PM EDT on Wednesday, July 28 to 2:00AM EDT on Thursday, July 29.

While Production maintenance is conducted, intermittent connectivity issues may occur – any outage would be brief.  Affected Production systems are: Prescription Benefits, Prescription Routing (Retail and Mail Order), Medication History, and Admin Console.

Surescripts Scheduled Maintenance - Wednesday, July 7, 7:00PM Pacific (10:00PM Eastern) to 11:00PM Pacific (2:00AM Eastern)

Surescripts will perform scheduled network maintenance in the PRODUCTION and CERTIFICATION environments from 10:00PM EDT on Wednesday, July 7 through 2:00AM EDT on Thursday, July 8.

While the Production maintenance tasks are conducted, Surescripts expects to remain online.  These maintenance tasks will not impact Production messaging services - Prescription Benefits, Prescription Routing (Retail and Mail Order), or Medication History transactions.

Surescripts Scheduled Maintenance - Wednesday, June 30, 7:00PM Pacific (10:00PM Eastern) to 11:00PM Pacific (2:00AM Eastern)

Surescripts will perform scheduled network maintenance in the PRODUCTION and CERTIFICATION/STAGING environments from 10:00PM EDT on Wednesday, June 30 through 2:00AM EDT on Thursday, July 1.

While the Production maintenance is conducted, Surescripts expects to remain online.  This maintenance will not impact Production messaging services - Prescription Benefits, Prescription Routing (Retail and Mail Order), or Medication History transactions.  

Sunday, June 27th - 9:00PM to 12:00AM Pacific: eSM Central Server Maintenance

On Sunday, June 27th from 9:00PM to 12:00AM Pacific (12:00AM - 3:00AM Eastern), Kryptiq will perform scheduled server maintenance on the Kryptiq eScriptMessenger (eSM) Central Servers. During this outage period, the Kryptiq eSM Central Servers for eScriptMessenger (eSM) will not be available and practices will not able to send electronic prescriptions or eligibility requests. Any electronic refill requests sent during this period may fail over to fax and be sent to the provider's fax number on file.
 
Prescriptions sent during the outage will fail to reach the Kryptiq eSM Central Server and an error message will be returned to the provider, Eligibility requests sent during the outage will time out in the EMR and no eligibility will be processed. Medication History requests will timeout and medication history will not be added to the patient chart.
 
Prescribers attempting to send prescriptions electronically during the Maintenance period will receive a desktop flag stating; "Failed NewRX: Problem in sending NewRX message to Central". Prescriptions sent during the server outage will also appear on the Message Queue tab under Tracking in the eSM Admin Console. eSM Console Administrators may re-send these prescriptions from the Message Queue tab when the maintenance period is over. If they are not resent by the Administrator, they should be deleted from the Message Queue.
 
The eSM Administrator may also send test prescriptions or eligibility requests for test patients to verify that connectivity and functionality has been restored after the outage.
 
Please contact Centricity Support Services by calling 1-888-436-8491 or via e-mail at centricityisservice@ge.com if you need assistance, have questions or are experiencing any problems after the outage. Electronic Prescribing Network Status messages are also posted on the Kryptiq Support website at http://support.kryptiq.com/static/esm_network_status.

 Sunday, June 20th - 9:00PM to 10:00PM Pacific: eSM Central Server Maintenance

On Sunday, June 20th from 9:00PM to 10:00PM Pacific (12:00AM - 1:00AM Eastern), Kryptiq will perform scheduled server maintenance on the Kryptiq eScriptMessenger (eSM) Central Servers. During this outage period, the Kryptiq eSM Central Servers for eScriptMessenger (eSM) will not be available and practices will not able to send electronic prescriptions or eligibility requests. Any electronic refill requests sent during this period may fail over to fax and be sent to the provider's fax number on file.
 
Prescriptions sent during the outage will fail to reach the Kryptiq eSM Central Server and an error message will be returned to the provider, Eligibility requests sent during the outage will time out in the EMR and no eligibility will be processed. Medication History requests will timeout and medication history will not be added to the patient chart.
 
Prescribers attempting to send prescriptions electronically during the Maintenance period will receive a desktop flag stating; "Failed NewRX: Problem in sending NewRX message to Central". Prescriptions sent during the server outage will also appear on the Message Queue tab under Tracking in the eSM Admin Console. eSM Console Administrators may re-send these prescriptions from the Message Queue tab when the maintenance period is over. If they are not resent by the Administrator, they should be deleted from the Message Queue.
 
The eSM Administrator may also send test prescriptions or eligibility requests for test patients to verify that connectivity and functionality has been restored after the outage.
 
Please contact Centricity Support Services by calling 1-888-436-8491 or via e-mail at centricityisservice@ge.com if you need assistance, have questions or are experiencing any problems after the outage. Electronic Prescribing Network Status messages are also posted on the Kryptiq Support website at http://support.kryptiq.com/static/esm_network_status.

Thursday, May 6, 2010 - Medco Health Solutions Mail-Order Pharmacy Connectivity Issue

Medco Health Solutions Mail-Order Pharmacy, is encountering connectivity issues. NEWRX (EDI) messages are not transmitting successfully to Medco at this time.  NEWRX messages sent to the fax only location record via the VA network are not impacted. Medication History and Eligibility messages are also not impacted at this time. Medco application and network engineers are working to resolve this issue.

Sunday, April 25th - 9:00PM to 11:00PM Pacific: eSM Central Server Maintenance

On Sunday, April 25th from 9:00PM to 11:00PM Pacific (12:00AM - 2:00AM Eastern), Kryptiq will perform scheduled server maintenance on the Kryptiq eScriptMessenger (eSM) Central Servers. During this outage period, the Kryptiq eSM Central Servers for eScriptMessenger (eSM) will not be available and practices will not able to send electronic prescriptions or eligibility requests. Any electronic refill requests sent during this period may fail over to fax and be sent to the provider's fax number on file.
 
Prescriptions sent during the outage will fail to reach the Kryptiq eSM Central Server and an error message will be returned to the provider, Eligibility requests sent during the outage will time out in the EMR and no eligibility will be processed. Medication History requests will timeout and medication history will not be added to the patient chart.
 
Prescribers attempting to send prescriptions electronically during the Maintenance period will receive a desktop flag stating; "Failed NewRX: Problem in sending NewRX message to Central". Prescriptions sent during the server outage will also appear on the Message Queue tab under Tracking in the eSM Admin Console. eSM Console Administrators may re-send these prescriptions from the Message Queue tab when the maintenance period is over. If they are not resent by the Administrator, they should be deleted from the Message Queue.
 
The eSM Administrator may also send test prescriptions or eligibility requests for test patients to verify that connectivity and functionality has been restored after the outage.
 
Please contact Centricity Support Services by calling 1-888-436-8491 or via e-mail at centricityisservice@ge.com if you need assistance, have questions or are experiencing any problems after the outage. Electronic Prescribing Network Status messages are also posted on the Kryptiq Support website at http://support.kryptiq.com/static/esm_network_status.

Wednesday, April 12th – 7:00PM to 11:00PM Pacific: SureScripts Maintenance

Surescripts (MN and VA) will perform scheduled system and network maintenance in Production from 7:00PM to 11:00PM Pacific on Wednesday, April 14th.

While maintenance is conducted, Surescripts (MN and VA) expects to remain online – any outage would be brief.  If an outage occurs, possible affected Production systems include: Prescription Routing (Retail, Mail Order), Prescription History (Retail, Mail Order, PBM), and Prescription Benefits.

Sunday, April 11th - 9:00PM to 11:00PM Pacific: eSM Central Server Maintenance

On Sunday, April 11th from 9:00PM to 11:00PM Pacific (12:00 AM - 2:00 AM Eastern), Kryptiq will perform scheduled server maintenance on the Kryptiq eScriptMessenger (eSM) Central Servers. During this outage period, the Kryptiq eSM Central Servers for eScriptMessenger (eSM) will not be available and practices will not able to send electronic prescriptions or eligibility requests. Any electronic refill requests sent during this period may fail over to fax and be sent to the provider's fax number on file.
 
Prescriptions sent during the outage will fail to reach the Kryptiq eSM Central Server and an error message will be returned to the provider, Eligibility requests sent during the outage will time out in the EMR and no eligibility will be processed. Medication History requests will timeout and medication history will not be added to the patient chart.
 
Prescribers attempting to send prescriptions electronically during the Maintenance period will receive a desktop flag stating; "Failed NewRX: Problem in sending NewRX message to Central". Prescriptions sent during the server outage will also appear on the Message Queue tab under Tracking in the eSM Admin Console. eSM Console Administrators may re-send these prescriptions from the Message Queue tab when the maintenance period is over. If they are not resent by the Administrator, they should be deleted from the Message Queue.
 
The eSM Administrator may also send test prescriptions or eligibility requests for test patients to verify that connectivity and functionality has been restored after the outage.
 
Please contact Centricity Support Services by calling 1-888-436-8491 or via e-mail at centricityisservice@ge.com if you need assistance, have questions or are experiencing any problems after the outage.

Tuesday, March 30, 2010 - CVS Pharmacy Chain Connectivity Issue

CVS, retail pharmacy chain, is encountering connectivity issues. NEWRX and REFRES messages sent to CVS pharmacies are being routed to fax via Surescripts Fax Services. REFREQ messages are not transmitting at this time. CVS system and network engineers are working to resolve this issue.

Surescripts network services – Prescription Routing, Prescription History, and Prescription Benefits – are not impacted by this issue.  Unless Surescripts Support notification has been received, no other prescriber or pharmacy messaging is impacted at this time. 

Monday, March 29, 2010 - SureScripts (MN - legacy RxHub) connectivity issues

Surescripts (MN – legacy RxHub) is currently encountering connectivity issues. This issue is impacting the following Surescripts (legacy RxHub) network services: Prescription Routing – mail order, Prescription History, Prescription Benefits. Surescripts system and network engineers are working to resolve this issue.

Saturday, March 27, 2010 ~12:00AM-2:00AM Wellpoint scheduled maintenance

On Saturday, March 27th, from 12:00AM EDT to 2:00AM EDT, Wellpoint will be performing scheduled production systems maintenance.
During this time, all transactions – Prescription Routing (Mail Order), Prescription Benefits, and Prescription History – to/from Wellpoint will not process successfully.During this time, all transactions – Prescription Routing (Mail Order), Prescription Benefits, and Prescription History – to/from Wellpoint will not process successfully.

Saturday, March 13 - 8:00PM to 10:00PM Pacific: eSM Central Server Maintenance

Saturday, March 13 - 7:00PM Pacific through ~7:00AM Pacific on Sunday, March 14th. Surescripts network maintenance in Production

Surescripts will perform scheduled network maintenance in Production from 7:00PM Pacific / 10:00PM EST on Saturday, March 13 through ~7:00AM Pacific / ~10:00AM EST on Sunday, March 14.  This maintenance window will be utilized to migrate Production message processing back to Surescripts’ primary data center.  This maintenance will deliver  significant capacity upgrades to accommodate future messaging volume growth.

During the maintenance, Surescripts will experience a full outage on the following Production systems:

·          Retail Pharmacy (VA – legacy SureScripts) Prescription Routing – NEWRX, REFREQ, REFRES, VERIFY, ERROR, etc;

·          Prescription History and Prescription Benefits (VA – legacy SureScripts) – RXHREQ, RXHRES, ELGREQ, ELGRES;

·          Prescription History Acute (formerly MEDS – legacy RxHub) – Specifically, participants will experience a loss of dispensed history.

Mail Order/PBM/Payer (MN – legacy RxHub) Prescription Benefits, Prescription History, and Prescription Routing will not be impacted by this maintenance.

During this maintenance, Surescripts will not be queuing messages for delayed processing.  Participants are responsible for planning alternate message delivery methods (i.e., fax or manual processing) or for determining whether to queue messages until the Surescripts system is once again online.

Thursday, March 4th 5:00PM - 9:00PM Pacific -- Wellpoint Maintenance

Wellpoint will be performing scheduled production systems maintenance. During this time, all transactions – Prescription Routing (Mail Order), Prescription Benefits, and Prescription History – to/from Wellpoint will not process successfully.

Friday, February 26th 9:00PM - 10:00PM Pacific -- Wellpoint Maintenance

Wellpoint will be performing scheduled production systems maintenance. During this time, all transactions – Prescription Routing (Mail Order), Prescription Benefits, and Prescription History – to/from Wellpoint will not process successfully.

Monday, February 22th - Kroger Pharmacy Connectivity Issue

Saturday, February 20th - eSM Server Scheduled Maintenance 8:00PM – 12:00AM Pacific.

We will be taking advantage of our monthly maintenance window on Saturday, February 20th from 8:00PM – 12:00AM Pacific. (11:00PM – 3:00AM Eastern) During this time all eSM clinics (2.0 and 3.x) may experience data flow and connectivity issues.

Thursday, February 10 - 10:00PM Eastern through Thursday February 11th - 2:00AM Eastern SureScripts (MN and VA) Maintenance

Wednesday, February 12 - 10:00PM Eastern through Thursday February 11th - 2:00AM Eastern SureScripts (MN and VA) Maintenance

Surescripts (MN and VA) will perform scheduled system and network maintenance in Production from 10:00PM EST on Wednesday, February 10 through 2:00AM EST on Thursday, February 11. 

While maintenance is conducted, Surescripts (MN and VA) expects to remain online – any outage would be brief.  If an outage occurs, possible affected Production systems include: Prescription Routing (Retail, Mail Order), Prescription History (Retail, Mail Order, PBM), and Prescription Benefits.

Sunday, January 31 - eSM Server Scheduled Maintenance 8:00PM – Midnight Pacific.

We will be taking advantage of our maintenance window on Sunday January 31st from 8pm – midnight Pacific. During this time all eSM products (2.0 and 3.x) will be affected. You may experience data flow and connectivity issues during this time period.

Monday, January 25-26 - Eaton Apothecary, Pharmacy Software Vendor Connectivity Issue

From 1:45PM EST (01/25) to 9:14PM EST (01/25), Surescripts (VA) encountered intermittent connectivity issues with Eaton Apothecary, pharmacy vendor.  NEWRX and REFRES messages that experienced connectivity issues were routed to fax for delivery to the pharmacy via Surescripts Fax Services.  REFREQ messages that experienced connectivity issues did not transmit. Eaton Apothecary application and network engineers have resolved this issue.  All electronic transactions (NEWRX, REFRES, and REFREQ) are successfully transmitting to/from Eaton Apothecary connected pharmacies at this time.

Monday, January 25-26 - Surescripts Fax Status Delays

Monday, January 25 - Wal-Mart connectivity issues - RESOLVED

Today (1/25), from ~9:14AM EST to 4:30PM EST, Wal-Mart, retail pharmacy chain, experienced intermittent connectivity issues.  During this time, NEWRX and REFRES messages sent to Wal-Mart pharmacies that encountered transmission issues were routed to fax via Surescripts Fax Services.  REFREQ messages were successfully transmitting during this time.  Wal-Mart network and application engineers resolved the issues.

Monday, January 25 - Eaton Apothecary Connectivity Issue

Eaton Apothecary pharmacies are currently encountering connectivity issues. NEWRX and REFRES messages sent to Eaton Apothecary pharmacies are being routed to fax via Surescripts Fax Services. REFREQ messages are transmitting from Eaton Apothecary pharmacies at this time. Eaton Apothecary application and network engineers are working to resolve this issue.

Monday, January 25 - SureScripts Fax Status Delays

Monday, January 25 - Walgreens Pharmacy intermittent Connectivity Issue

Walgreens, retail pharmacy chain, continues to experience intermittent connectivity issues at some of their retail locations. NEWRX and REFRES messages sent to Walgreens pharmacies are being routed to fax via Surescripts Fax Services.  REFREQ messages are transmitting from Walgreens pharmacies at this time. Walgreens application and network engineers are working to resolve this issue.

Monday, January 25 - MicroMerchant Intermittent Connectivity Issue

MicroMerchant, pharmacy software vendor continues to experience intermittent connectivity issues. Some NEWRX and REFRES messages are not being received at MicroMerchant pharmacies. REFREQ messages from MicroMerchant pharmacies are transmitting successfully at this time. MicroMerchant application and network engineers are working to resolve this issue.

Monday, January 25 - Wal-Mart connectivity issues

Wal-Mart, retail pharmacy chain, is experiencing intermittent connectivity issues.  NEWRX and REFRES messages sent to Wal-Mart pharmacies that encounter transmission issues are being routed to fax via Surescripts Fax Services.  REFREQ messages are successfully transmitting at this time.  Wal-Mart network and applications engineers are working to resolve the issues.

Saturday, January 23 10:00PM EST through ~10:00AM EST Sunday, January 24th: Scheduled Maintenance

Surescripts will perform scheduled network maintenance in Production from 10:00PM EST on Saturday, January 23 through ~10:00AM EST on Sunday, January 24.

The following message types WILL NOT route during this maintenance period:

Retail Pharmacy (VA) Prescription Routing – NEWRX, REFREQ, REFRES

Prescription History and Prescription Benefits (VA) – RXHREQ, RXHRES, ELGREQ, ELGRES

The following message type WILL route during this maintenance period:

Mail Order/PBM/Payer (MN) Prescription Benefits, Prescription History, and Prescription Routing

Provide Feedback