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Support/eScriptMessenger (eSM)/eScriptMessenger Troubleshooting/**Electronic Prescribing Network Status**
**Electronic Prescribing Network Status**
Overview
Saturday, March 13 - 8:00PM to 10:00PM Pacific: eSM Central Server MaintenanceOn Saturday March 13th from 8:00 PM to 10:00PM PST (11:00 PM - 1:00 AM EST), Kryptiq will perform scheduled server maintenance on the Kryptiq eScriptMessenger (eSM) Central Servers. During this outage period, the Kryptiq eSM Central Servers for eScriptMessenger (eSM) will not be available and practices will not able to send electronic prescriptions or eligibility requests. Any electronic refill requests sent during this period may fail over to fax and will be sent to the provider's fax number on file. Saturday, March 13 - 7:00PM Pacific through ~7:00AM Pacific on Sunday, March 14th. Surescripts network maintenance in ProductionSurescripts will perform scheduled network maintenance in Production from 7:00PM Pacific / 10:00PM EST on Saturday, March 13 through ~7:00AM Pacific / ~10:00AM EST on Sunday, March 14. This maintenance window will be utilized to migrate Production message processing back to Surescripts’ primary data center. This maintenance will deliver significant capacity upgrades to accommodate future messaging volume growth. During the maintenance, Surescripts will experience a full outage on the following Production systems: · Retail Pharmacy (VA – legacy SureScripts) Prescription Routing – NEWRX, REFREQ, REFRES, VERIFY, ERROR, etc; · Prescription History and Prescription Benefits (VA – legacy SureScripts) – RXHREQ, RXHRES, ELGREQ, ELGRES; · Prescription History Acute (formerly MEDS – legacy RxHub) – Specifically, participants will experience a loss of dispensed history. Mail Order/PBM/Payer (MN – legacy RxHub) Prescription Benefits, Prescription History, and Prescription Routing will not be impacted by this maintenance. During this maintenance, Surescripts will not be queuing messages for delayed processing. Participants are responsible for planning alternate message delivery methods (i.e., fax or manual processing) or for determining whether to queue messages until the Surescripts system is once again online.
Thursday, March 4th 5:00PM - 9:00PM Pacific -- Wellpoint Maintenance
Friday, February 26th 9:00PM - 10:00PM Pacific -- Wellpoint MaintenanceWellpoint will be performing scheduled production systems maintenance. During this time, all transactions – Prescription Routing (Mail Order), Prescription Benefits, and Prescription History – to/from Wellpoint will not process successfully. Monday, February 22th - Kroger Pharmacy Connectivity Issue
Kroger, retail pharmacy chain, is encountering connectivity issues. NEWRX and REFRES messages sent to Kroger pharmacies are being routed to fax via Surescripts Fax Services for delivery to the pharmacy. REFREQ messages are transmitting successfully from Kroger pharmacies at this time. Kroger application and network engineers are working to resolve this issue.Surescripts network services – Prescription Routing, Prescription History, and Prescription Benefits – are not impacted by this issue. Unless Surescripts Support notification has been received, no other prescriber or pharmacy messaging is impacted at this time. Saturday, February 20th - eSM Server Scheduled Maintenance 8:00PM – 12:00AM Pacific.We will be taking advantage of our monthly maintenance window on Saturday, February 20th from 8:00PM – 12:00AM Pacific. (11:00PM – 3:00AM Eastern) During this time all eSM clinics (2.0 and 3.x) may experience data flow and connectivity issues. Thursday, February 10 - 10:00PM Eastern through Thursday February 11th - 2:00AM Eastern SureScripts (MN and VA) MaintenanceSuperValu, retail pharmacy chain, is encountering connectivity issues. NEWRX and REFRES messages sent to SuperValu pharmacies are being routed to fax via Surescripts Fax Services. REFREQ messages are not impacted by this issue. SuperValu application and network engineers are working to resolve this issue.Surescripts network services – Prescription Routing, Prescription History, and Prescription Benefits – are not impacted by this issue. Unless Surescripts Support notification has been received, no other prescriber or pharmacy messaging is impacted at this time. Wednesday, February 12 - 10:00PM Eastern through Thursday February 11th - 2:00AM Eastern SureScripts (MN and VA) MaintenanceSurescripts (MN and VA) will perform scheduled system and network maintenance in Production from 10:00PM EST on Wednesday, February 10 through 2:00AM EST on Thursday, February 11. While maintenance is conducted, Surescripts (MN and VA) expects to remain online – any outage would be brief. If an outage occurs, possible affected Production systems include: Prescription Routing (Retail, Mail Order), Prescription History (Retail, Mail Order, PBM), and Prescription Benefits. Sunday, January 31 - eSM Server Scheduled Maintenance 8:00PM – Midnight Pacific.We will be taking advantage of our maintenance window on Sunday January 31st from 8pm – midnight Pacific. During this time all eSM products (2.0 and 3.x) will be affected. You may experience data flow and connectivity issues during this time period. Monday, January 25-26 - Eaton Apothecary, Pharmacy Software Vendor Connectivity Issue From 1:45PM EST (01/25) to 9:14PM EST (01/25), Surescripts (VA) encountered intermittent connectivity issues with Eaton Apothecary, pharmacy vendor. NEWRX and REFRES messages that experienced connectivity issues were routed to fax for delivery to the pharmacy via Surescripts Fax Services. REFREQ messages that experienced connectivity issues did not transmit. Eaton Apothecary application and network engineers have resolved this issue. All electronic transactions (NEWRX, REFRES, and REFREQ) are successfully transmitting to/from Eaton Apothecary connected pharmacies at this time. Monday, January 25-26 - Surescripts Fax Status Delays Monday, January 25 - Wal-Mart connectivity issues - RESOLVED Today (1/25), from ~9:14AM EST to 4:30PM EST, Wal-Mart, retail pharmacy chain, experienced intermittent connectivity issues. During this time, NEWRX and REFRES messages sent to Wal-Mart pharmacies that encountered transmission issues were routed to fax via Surescripts Fax Services. REFREQ messages were successfully transmitting during this time. Wal-Mart network and application engineers resolved the issues. Monday, January 25 - Eaton Apothecary Connectivity Issue Eaton Apothecary pharmacies are currently encountering connectivity issues. NEWRX and REFRES messages sent to Eaton Apothecary pharmacies are being routed to fax via Surescripts Fax Services. REFREQ messages are transmitting from Eaton Apothecary pharmacies at this time. Eaton Apothecary application and network engineers are working to resolve this issue. Monday, January 25 - SureScripts Fax Status Delays Surescripts is experiencing a delay of up to 1 hour in updating the status of transactions that have been processed as faxes for delivery to pharmacies and prescribers. This issue affects all prescription routing messages types (NEWRX, REFREQ, and REFRES) pending delivery as faxes to pharmacy and prescriber recipients. Surescripts application and network engineers are working to resolve this issue.Monday, January 25 - Walgreens Pharmacy intermittent Connectivity Issue Walgreens, retail pharmacy chain, continues to experience intermittent connectivity issues at some of their retail locations. NEWRX and REFRES messages sent to Walgreens pharmacies are being routed to fax via Surescripts Fax Services. REFREQ messages are transmitting from Walgreens pharmacies at this time. Walgreens application and network engineers are working to resolve this issue. Monday, January 25 - MicroMerchant Intermittent Connectivity Issue
Saturday, January 23 10:00PM EST through ~10:00AM EST Sunday, January 24th: Scheduled Maintenance Surescripts will perform scheduled network maintenance in Production from 10:00PM EST on Saturday, January 23 through ~10:00AM EST on Sunday, January 24. The following message types WILL NOT route during this maintenance period: Retail Pharmacy (VA) Prescription Routing – NEWRX, REFREQ, REFRES Prescription History and Prescription Benefits (VA) – RXHREQ, RXHRES, ELGREQ, ELGRES The following message type WILL route during this maintenance period: Mail Order/PBM/Payer (MN) Prescription Benefits, Prescription History, and Prescription Routing Provide Feedback |
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