**Electronic Prescribing Network Status**

Overview
This page lists any current outages of, updates to, or resolutions for the e-prescribing network. Please check back regularly for the latest updates.
If you have questions or concerns, contact Support by using the Support Request Form or eSM Support Request Form or by calling 866-906-6300. 

On Sunday, November 20th at 9:00PM - 1:00AM Pacific Kryptiq will perform scheduled server maintenance on the Kryptiq eScriptMessenger (eSM) Central Servers. During this outage period, the Kryptiq eSM Central Servers for eScriptMessenger (eSM) will not be available and practices will not able to send electronic prescriptions or eligibility requests. Any electronic refill requests sent during this period may fail over to fax and be sent to the provider's fax number on file.
 
Prescriptions sent during the outage will fail to reach the Kryptiq eSM Central Server and an error message will be returned to the provider, Eligibility requests sent during the outage will time out in the EMR and no eligibility will be processed. Medication History requests will timeout and medication history will not be added to the patient chart.
 
Prescribers attempting to send prescriptions electronically during the Maintenance period will receive a desktop flag stating; "Failed NewRX: Problem in sending NewRX message to Central". Prescriptions sent during the server outage will also appear on the Message Queue tab under Tracking in the eSM Admin Console. eSM Console Administrators may re-send these prescriptions from the Message Queue tab when the maintenance period is over. If they are not resent by the Administrator, they should be deleted from the Message Queue.
 
The eSM Administrator may also send test prescriptions or eligibility requests for test patients to verify that connectivity and functionality has been restored after the outage.
 
Please contact Centricity Support Services by calling 1-888-436-8491 or via e-mail at centricityisservice@ge.com if you need assistance, have questions or are experiencing any problems after the outage. Electronic Prescribing Network Status messages are also posted on the Kryptiq Support website at http://support.kryptiq.com/static/esm_network_status.
 

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