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Support/eScriptMessenger (eSM)/eScriptMessenger Troubleshooting/**Electronic Prescribing Network Status**

**Electronic Prescribing Network Status**

Article ID 1655
Last Review 05/09/2008
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Overview
This page lists any current outages of, updates to, or resolutions for the e-prescribing network. Please check back regularly for the latest updates.

If you have questions or concerns, contact Support by using the Support Request Form or eSM Support Request Form or by calling 866-906-6300.
Tuesday, May 8 ~9:42AM EDT to ~1:57PM EDT
From ~9:42AM EDT to ~1:57PM EDT SureScripts experienced connectivity issues with Drugfair Pharmacies.  eRx Network and Drugfair network and application engineers resolved the connectivity issue.  All electronic messages (NEWRX, REFRES, and REFREQ) are successfully transmitting to/from Drugfair Pharmacies at this time.

Tuesday, May 7 9:00 PM - 12 PM PDT
On Tuesday May 7, 2008 between 7:02PM and 10:21PM EDT Walgreens was unable to receive NEW and Responses. Refill Requests were not impacted by this connectivity issue. SureScripts successfully transmitted NEW and Responses via fax back up. This issue has been resolved.

Sunday, May 4 9:00 PM - 12 PM PDT (Monday, May 5 12:00 AM - 3 AM EDT)

Kryptiq Support will perform general maintenance in the Kryptiq data center hosting the eScriptMessenger (eSM) Central Server on Sunday May 4 from 9:00 PM to 12:00 AM PDT (Monday May 5 12:00 AM - 3:00 AM EDT). During this maintenance period, Kryptiq eSM will not be available and clinics will not able to send electronic prescriptions.

Prescribers attempting to send prescriptions electronically may receive desktop flags stating the system is unavailable. The message may say "Error in Making Connection with the eSM Central : Unable to connect to the remote server" or "Internal Error in Central - An error has occurred while establishing a connection to the server.". This error message will appear on the Error Messages tab in the eSM Console as well. eSM Console Administrators may filter the error messages by the date to see a list of prescriptions that fail to send electronically during the maintenance period.

Prescribers should send prescriptions by phone or fax during this maintenance period, or wait until the connectivity to the eSM Central Server is restored to send prescriptions electronically. Kryptiq Support recommends that the eSM Administrator at your clinic run all the Tests on the Testing tab in the eSM Console after the maintenance is complete. The eSM Administrator may also send test prescriptions for test patients to verify that connectivity and functionality have been restored.

Please contact Kryptiq Support at 1-866-906-6300 if you need assistance, have questions or are experiencing any problems after the maintenance outage. Electronic Prescribing Network Status messages are always posted on the Kryptiq Support website at http://support.kryptiq.com/static/esm_network_status.

Friday, April 25, 10pm - 11pm EDT
SureScripts successfully completed updating SSL certificates on Messaging Services (NEW and Refills) servers in production with no impact to transmission of inbound or outbound electronic traffic.
Monday-Tuesday, April 21-22:
On Monday, April 21 from 2:51PM EDT to 3:14pm EDT and again on Tuesday, April 22 from 3:54pm EDT to 4:52pm EDT, SureScripts experienced connectivity issues with Giant Eagle pharmacies.  During this time frame NEWRX electronic transactions were not transmitting successfully.  Currently, all electronic transactions (NEWRX, REFRES, and REFREQ) are transmitting successfully. 
Sunday, April 20, 12:00am EDT
SureScripts will perform system maintenance on Sunday, April 20 from 12:00AM EDT through 4:00AM EDT.
During this scheduled maintenance window, SureScripts Production environment will be affected as follows:
I) From 12:00AM to 2:00AM: SureScripts Messaging Services will be offline. Production messaging services (NewRX, Refills, etc) and Admin Console will not be available.
II) From 12:00AM to 1:00AM: SureScripts Medication History Messaging Services will be offline. Production MedHistory messaging services will not be available during the is time.  After 1:00AM, MedHistory messaging will be back online.
III) From 2:00AM to 4:00AM: SureScripts expects to remain online. Production messaging services (NewRX, Refills, MedHistory, Eligibility, etc)  and Admin Console will not be impacted or experience minimal intermittent interruptions.
Wednesday, April 15, 4:30 PM PDT

4/15 from approx. 1:30-4:30 PM PDT, Kryptiq eSM clinics experienced slowness and a short connectivity outage with Kryptiq eSM central. Some prescriptions on the NewRx tab on the Tracking page may not show a status of Central acknowledged. These prescriptions have been sent to SureScripts and the pharmacy. You may click Track and verify that the eSM Central Status updates to SureScripts acknowledged.

Prescriptions that failed to reach Kryptiq eSM Central during the brief connectivity outage will appear on the Error Messages tab of Tracking page. No error message will be displayed for these prescriptions and no flag was sent to the prescriber to delegate. Please ask your staff to resend, phone or fax these prescriptions to the pharmacy.

Wednesday, April 15, 8:14 AM PDT
From ~9:43am EDT to ~10:14am EDT today, SureScripts experienced connectivity issues with Publix Pharmacies.  During this timeframe NEWRX and REFRES electronic messages were not transmitting successfully.  REFREQ electronic messages were not affected during this timeframe.  eRx Network and Publix network and application engineers have resolved the connectivity issues.  All electronic messages (NEWRX, REFRES, and REFREQ) are successfully transmitting at this time.

Wednesday, April 15, 8:00 AM PDT
From ~9:40am EDT, April 14th to ~10:00am EDT, April 15th, SureScripts experienced connectivity issues with Henry Ford Pharmacies.  During this timeframe NEWRX and REFRES electronic messages were not transmitting successfully.  REFREQ electronic messages were not affected during this timeframe.  eRx Network and Henry Ford network and application engineers have resolved the connectivity issues.  All electronic messages (NEWRX, REFRES, and REFREQ) are successfully transmitting at this time.

Wednesday, April 9, 11:40am PDT
Today from 10:20 AM EDT to 12:59 PM EDT, Surescripts experienced network related issues with Giant pharmacies. During that time, Giant pharmacies were able to receive NEWRX and REFRES messages via fax. REFREQ messages were transmitted electronically. The issue has been resolved.  All messages (NEWRX, REFRES, and REFREQ) are transmitting electronically to and from Giant pharmacies.

Wednesday, April 9, 6:45AM PDT
From ~8:29 AM EDT to 10:00AM EDT, SureScripts encountered connectivity issues with an ERX connected pharmacy - MEIJER.  This affected the transmission of all messages (NEWRX, REFRES & REFREQ) to these Pharmacies. ERX and SureScripts network engineers have resolved the issue. All electronic messages are being transmitted successfully at this time.

Tuesday, April 8, 11:29am EDT
From 1:16 PM EDT ~ to 2:16 PM EDT, Surescripts experienced network related issues with Longs pharmacies. During that time, Longs pharmacies were able to receive NEWRX and REFRES messages via fax. REFREQ messages were transmitted electronically. The issue has been resolved. 

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To submit a support request please use: Support Request Form or eSM Support Request Form.
Article: **Electronic Prescribing Network Status**