Supported Product Versions

Kryptiq provides support for the last two minor releases of our products. For older versions, we happily provide "best effort" support. This level of support comes with the understanding that if a newer version addresses the issue, the prescribed resolution will be to upgrade to our latest version.

How can I determine what is a minor release?

Kryptiq denotes a release by the products version number. In the case of version 1.2.3, the number "1" represents a major release, the number "2" indicates a minor update of the major release, and the number "3" indicates a patch release.

If version 1.2.3 was the latest release, then 1.2.3 and the prior minor release 1.1.x would be supported.

When will I have to upgrade?

Kryptiq recommends keeping within the last two minor releases. With each release we provide new functionality and fixes based on customer feedback. Due to the variety of our customers, Kryptiq is able to develop innovative solutions to many common work flows in an individual practices as well as larger organizations. Because of this, each minor release usually includes many productivity improves that can benefit your organization. To stay up on the latest functionality, we recommend planning for an upgrade every 9-15 months. During the upgrade process, we can work with you to use any new functionality that will improve your productivity and better assist your patients.

If you are running a version older than the last two minor releases, we strongly recommend upgrading as soon as possible. Many support related issues have been resolved in a newer version and if a patch is required, upgrading to the latest release will be needed.

How do I get the upgrade process started?

If you are interested in upgrading to the latest version of a Kryptiq product, please send a request to Kryptiq Customer Support and we will be happy to assist. Depending on the product and our current work queue we will schedule a time with you to perform the upgrade on your servers. You can submit a request by filling out our Support Request Form

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